Terms of Service
AcuteDoctor.com Terms of Service
Last revised November 2021
What this means is: (however, the words our lawyers use are controlling and binding):
- Ownership Of The Site
All pages within this Site and any material made available by AcuteDoctor.com for download are the property of AcuteDoctor.com, or its licensors or suppliers, as applicable. The Site is protected by the EU and international copyright and trademark laws. The Contents of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through the Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by AcuteDoctor.com. You may not frame or utilize framing techniques to enclose, or deep-link to, any name, trademarks, service marks, logo, Content, or other proprietary information (including; images, text, page layout, or form) of AcuteDoctor.com without our express written consent. Notwithstanding the foregoing, materials you post in your Virtual Conferencing/Video room are yours alone and you are solely responsible for that content. See Section 5, below for more about your Virtual Conferencing/Video room.
We own this website and its content. The content you post on your Virtual Conferencing/Video room is yours alone.
- Medical Providers
To be a medical care provider using the Site (“Provider”) you must agree to comply with all laws, medical or other board rules, or other rules and regulations applicable to you as a Medical care provider or other professional using the Site. Your relationship with the AcuteDoctor.com users (including your patients/clients) is directly between you and the patient. The patient will never have a physician-patient relationship with AcuteDoctor.com. AcuteDoctor.com does not practice medicine or any other licensed profession and offers no medical or other professional services. As set forth more fully in Section 11, Medical Provider is solely responsible for all agreements, consents, notices, and other interactions with patients and other consumers. Without limiting the generality of the foregoing, Medical Provider is solely responsible for all billings and collections from patients and other consumers, and AcuteDoctor.com shall have no liability whatsoever to Medical Provider concerning any amounts owed by any patient or other consumers to Provider.
If you use our Site to provide medical services to others we call you a “Medical Provider”. You agree to do so in a legal way and follow all rules and regulations you are governed by. AcuteDoctor.com does not provide services to your patients, clients, or anyone other than you the Medical Provider.
- Charges for services regarding Patients
Patients will be informed of the fee to be charged when patients select a Medical provider. Fees may vary from provider to provider. Patients will be asked to supply credit card information, which will be verified prior to patient online visit. Patient will not be able to use AcuteDoctor.com Online to communicate with a medical care provider if the credit card information provided by the patient is inaccurate or if the credit card is declined.
In the event there is a connection disruption within the first ninety (90) seconds of the visit, no charge will be incurred. Thereafter, if there is an interruption, but your selected provider remains connected, the stated charge will still be made. In the event the selected provider loses the connection at any point in the visit, a charge may or may not be incurred. You will not be charged any fee other than the fee for your visit with your selected medical Provider.
In order to facilitate payment for patient online visits, AcuteDoctor.com will share patient credit card information and related personal information to its designated credit card payment processor. This information is shared solely for the purpose of collecting the fee.
- Independent Professional Judgment and Indemnification
The Provider will use the Site and Services only in accordance with applicable standards of good professional practice. While software products such as the Site and Services can facilitate and improve the quality of service that medical Provider and its personnel offer to patients, many factors, including the provider/patient relationship can affect a patient outcome, and with intricate and interdependent technologies and complex decision-making it is often difficult or impossible to accurately determine what the factors were and in what proportion they affected an outcome. Provider shall be solely responsible for its use of the Site and Services, and the provision of services to Provider’s patients. In this regard, the medical Provider releases AcuteDoctor.com and waives all potential claims against AcuteDoctor.com as a result of the Provider’s use of the Site and Services, and the provision of services to the Provider’s patients. As a result of the complexities and uncertainties inherent in the patient care process, and if applicable and allowed by law, medical Provider agrees to defend, indemnify and hold AcuteDoctor.com harmless from any claim by or on behalf of any patient of Provider or its personnel, or by or on behalf of any other third party or person claiming damage by virtue of a familial or financial relationship with such a patient, which is brought against AcuteDoctor.com, regardless of the cause if such claim arises for any reason whatsoever, out of the use or operation of the Site and Services. To the extent applicable, Provider will obtain AcuteDoctor.com’s prior written consent to any settlement or judgment in which Provider agrees to or which otherwise provides or implies any finding of fault of AcuteDoctor.com or any defect in the Site or Services. AcuteDoctor.com will promptly notify the medical Provider in writing of any claim subject to this indemnification, promptly provide medical Provider with the information reasonably required for the defense of the same, and grant to medical Provider exclusive control over its defense at the Providers expense. AcuteDoctor.com reserves the right to appear and defend any actions in which it is named as a party. Medical Provider agrees to pay and reimburse AcuteDoctor.com’s costs and expenses (including reasonable attorney’s fees) incurred in connection with such a suit.
If medical provider, or its patients, or any third party seeking to recover any sums from AcuteDoctor.com arising from medical provider´s use of AcuteDoctor.com or treatment that medical provider provides a patient while using AcuteDoctor.com, the Medical provider will be solely responsible and pay any such sums.
- Virtual Conferencing/Video room
The content you post on your Virtual Conferencing/Video room and links to other sites you include on your Virtual Conferencing/Video room is yours alone. You are solely responsible for such content and links.
- Electronic Communications
You consent to receive communications from us electronically. You agree that all agreements can be entered into and signed electronically in accordance with applicable law, and all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notice or other communications be in writing.
We are going to email you occasionally, and you’re okay with that.
- Site Access; Security and Restrictions; Passwords
If you are under 18 years of age, you may not access the Site or use the AcuteDoctor.com Services.
You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
Violations of system or network security may result in civil or criminal liability. AcuteDoctor.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
Don’t attempt to hack the Site. Don’t share your username and password with anyone. Internet safety is important to us and for you.
- License and Access; Termination by AcuteDoctor.com
Only use AcuteDoctor.com and our brand the way it’s intended to be used. We reserve the right to terminate your account for misuse. If you don’t, we’ll delete your account.
- Termination of Account by the Medical Provider
Sign in to your account to delete your account and data.
- Accuracy and Integrity of Information
Although AcuteDoctor.com attempts to ensure the integrity and accuracy of the Site and the Content on the Site, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform AcuteDoctor.com so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, AcuteDoctor.com shall have no responsibility or liability for information or Content posted to the Site from any non-AcuteDoctor.com affiliated third party. This includes any information, content, or links posted on a provider’s Virtual Conferencing/Video room.
If we have a typo or other errors, let us know, Thanks.
- Links to Other Sites
AcuteDoctor.com makes no representations whatsoever about any other website that you may access through this Site. When you access a non-AcuteDoctor.com site, please understand that it is independent of AcuteDoctor.com and that AcuteDoctor.com has no control over the content on that website. In addition, a link to a non-AcuteDoctor.com website does not mean that AcuteDoctor.com endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.
We are not responsible for content on other websites, even if we link to it.
- Medical Provider Agreements and Other Content
If you submit, upload or post any agreements, contracts, consents, notices, advice, recommendations, comments, files, videos, images, or other materials to us or our Site (“Medical Provider Content”) or provide any Provider Content to patients or other consumers, (including but not limited to content post on or through links available on your Virtual Conferencing/Video room), you agree not to provide any Provider Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a computer virus or any other harmful component. The Medical Provider is solely responsible for obtaining all necessary agreements and consents from and providing all required notices to, patients and other consumers. You agree not to contact other users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to AcuteDoctor.com that you have the legal right and authorization to upload all Provider Content at the Site and any Provider Content posted to a Virtual Conferencing/Video room or Virtual Conferencing/Video room. Except with respect to the medical Provider, content posted to a Virtual Conferencing/Video room, Provider Content AcuteDoctor.com shall have a royalty-free, irrevocable, transferable right and license to use the medical Provider Content however AcuteDoctor.com desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Provider Content and/or incorporate such Provider Content into any form, medium or technology throughout the world. AcuteDoctor.com is and shall be under no obligation (1) to maintain any medical Provider Content in confidence; (2) to pay to a medical provider or anyone else any compensation for any medical Provider Content; or (3) to respond to any medical Provider Content. For purposes of clarity, provided that it does not violate Section 1, above, AcuteDoctor.com does not claim any interest in or rights to medical Provider Content posted to a provider’s Virtual Conferencing/Video room or page. Medical Providers are solely responsible for Provider Content posted to the provider’s Virtual Conferencing/Video room.
AcuteDoctor.com does not regularly review medical Provider Content but does reserve the right (but not the obligation) to monitor and edit or remove any medical Provider Content submitted to the Site. Medical provider grants AcuteDoctor.com the right to use the name that you submit in connection with any medical Provider Content. Medical provider agrees not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Provider Content. Medical providers are and shall remain solely responsible for the content of any Medical Provider Content that you post as a medical provider to the Site or provide to patients or other consumers – including content posted to your Virtual Conferencing/Video room. AcuteDoctor.com and its affiliates take no responsibility and assume no liability for any medical Provider Content submitted by you or any third party.
You agree to defend, indemnify (if applicable and allowed by law) and hold AcuteDoctor.com harmless from and against all third party claims, damages, and expenses (including reasonable attorneys’ fees) against or incurred by AcuteDoctor.com arising out of any Provider Content you post or allow to be posted to the Site or a Virtual Conferencing/Video room.
Do not create or post any inappropriate content (e.g. in your waiting/conference/consultation/video room). We can reuse anything you create on our site. We are not responsible for damages resulting from things you upload.
- Claims of Copyright Infringement
We disclaim any responsibility or liability for copyrighted materials posted on our site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.
AcuteDoctor.com respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond promptly to notices of alleged infringement that are reported to AcuteDoctor.com
If you believe your copyrighted material has been violated, please let us know.
- Disclaimer of Warranties
ACUTEDOCTOR.COM DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. ACUTEDOCTOR.COM DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. ACUTEDOCTOR.COM DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACKUP AND SECURITY.
We try our best, however, we do not guarantee perfection.
- No Provision of Advice or Services
As part of the Services, AcuteDoctor.com provides a platform for a Medical Provider to communicate with patients, consumers, potential consumers, and potential patients. AcuteDoctor.com does not provide any medical advice or professional, legal advice, or representations in any way regarding any medical, professional, or legal issues associated with medical Provider, goods, or services offered by medical Provider, including but not limited to any compliance obligations or steps necessary to comply with any state or federal laws and regulations. The Provider should seek its own legal counsel regarding any legal and compliance issues, and should not rely on any materials or content associated with the Site or Services in determining Provider’s compliance obligations under the law. The Provider and AcuteDoctor.com agree that AcuteDoctor.com is not providing any medical advice or legal advice to Provider or any patient, client or, a customer of Provider or to anyone else who may access the Site or use the Services.
We are not a healthcare provider, lawyer, or other licensed professional, so do not ask us for medical, professional, or legal advice.
- Limitation of Liability Regarding Use of Site
ACUTEDOCTOR.COM AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.
TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF ACUTEDOCTOR.COM TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $0 (ZERO DOLLAR).
We are not liable if something bad happens while using the site.
- Dispute Resolution.
Any dispute, controversy, or claim arising out of or in connection with this Agreement, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The Arbitral Tribunal shall be composed of a sole arbitrator where the amount in dispute does not exceed SEK 1,000,000, and otherwise by three arbitrators. The amount in dispute includes the claims made in the Request for Arbitration and any counterclaims made in the Answer to the Request for Arbitration.
- Revisions; General
AcuteDoctor.com reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice.
We may occasionally update these terms, so check back in regularly.
- Refund Policy
Our goal is for you to be successful when using AcuteDoctor.com for telemedicine, but we understand that technology doesn’t always cooperate or that other issues can arise, and as a result, we’ve made our Refund Policy as simple as possible.
Please let us know, and we’ll make it right for you.
- Shared Security Responsibilities
This site is meant to help transmit sensitive data and we’ve done our best to protect that data in our hands. But you are also a part of the solution so: use a strong password; do not share your login credentials; update your software regularly; install and use anti-virus and firewall software (but whitelist AcuteDoctor.com); do not use AcuteDoctor.com in a public place and still expect people can’t hear what you are talking about.
Be smart with your personal security choices.
- Individual Accounts and Abuse
We offer a free service as a benefit to the community. When you let other people share your account; delete your account and sign up again.
This website and its content are under copyright by AcuteDoctor.com– AcuteDoctor.com 2021. All rights reserved.
Any reproduction or redistribution of part or all of the contents of this site in any form is prohibited. This includes the source code of AcuteDoctor.com, all written content, visual representations of graphics, sounds, content, and videos displayed as part of the site.
You may not, except with our written permission, distribute or commercially exploit the content of AcuteDoctor.com. You may not transmit it or store it on any other website.