Europe Privacy Policy

The types of Personal Data we collect

We understand the importance of your privacy and strive to collect and handle your Personal Data with care. Below, we outline the types of Personal Data we collect:

Personal Data You Provide:

• Account Information: When you create an account, we gather details such as your name, contact information, account credentials, payment card information, and transaction history (referred to as "Account Information").
• User Content: As you engage with our Services, we collect Personal Data included in your input, file uploads, or feedback provided to us ("Content").
• Communication Information: Any communication with us results in the collection of your name, contact details, and message contents ("Communication Information").
• Social Media Information: Interactions with our social media pages, such as Instagram, Facebook, and LinkedIn, may lead to the collection of Personal Data you choose to share, like your contact details ("Social Media Information"). Additionally, the hosting companies of our social media pages may provide us with aggregate information and analytics.
• Other Information You Provide: This category encompasses any additional information you willingly provide, such as event participation, survey responses, or details to verify your age or identity ("Other Information You Provide").

Personal Data We Automatically Receive From Your Use Of The Services ("Technical Information"):

• Log Data: Information automatically sent by your browser or device when using our Services, including your IP address, browser type and settings, request timestamp, and interaction patterns.
• Usage Data: Automatically collected details about your Service usage, such as content types viewed, features utilized, time zone, and device details.
• Device Information: Includes device name, operating system, identifiers, and browser information, with specifics dependent on your device type and settings.
• Cookies and Similar Technologies: To enhance your experience and administer our Services, we utilize cookies and similar tools. Please refer to our Cookie Notice for more information on our cookie usage.

Collecting data from other sources to enhance our services.

We understand the importance of transparency in how we handle your data. In addition to the information you provide directly, we may also collect data from other sources to enhance our services.

Here's how:

Personal Data We Receive From Other Sources:

• Publicly Available Information: We may gather data from publicly available sources on the internet. This information helps us refine and improve the models that drive our services.
• Trusted Partners: We collaborate with trusted partners, such as security experts and marketing vendors, to enhance the security of our services and to reach potential customers effectively.

For further details on the sources of information used to develop our AI, please refer to this notice.

Rest assured, we handle all data received from other sources with the same level of care and respect as the data you provide directly.

How we use personal data

Ensuring the security and privacy of your Personal Data is our top priority. Here's how we use your information to provide you with the best possible experience:

• Providing and Maintaining Services: We utilize your Personal Data to deliver and uphold our Services, ensuring they meet your needs.
• Improving and Innovating: Your data helps us enhance our existing Services, develop new features, and conduct valuable research to continuously improve your experience.
• Communication: We may reach out to you to share important information or updates about our Services and events, keeping you informed.
• Security Measures: Protecting against fraud, criminal activity, and misuse of our Services is paramount. Your data assists us in safeguarding our systems and maintaining a secure environment.
• Legal Compliance: We adhere to legal requirements and utilize your data to protect the rights, privacy, safety, and property of our users, affiliates, and third parties.

Aggregated or De-Identified Information:

• Analyzing Effectiveness: We aggregate or de-identify Personal Data to analyze the effectiveness of our Services, add new features, conduct research, and achieve similar goals.
• Sharing with Third Parties: Periodically, we may share or publish aggregated information, such as general user statistics, with trusted third parties. Rest assured, your information is anonymized to protect your privacy.
• Opt-Out Option: If you prefer not to contribute your Content to improve our Services, you have the option to opt-out. Please refer to our instructions for more details.

Your trust is invaluable to us, and we handle your data with the utmost care and respect. Should you have any questions or concerns about our data practices, please don't hesitate to reach out."

How your Personal Data may be disclosed in certain circumstances:

• Vendors and Service Providers: To support our business operations and deliver essential services, we may share Personal Data with trusted vendors and service providers. These may include hosting services, customer support, cloud services, content delivery, data management, analytics, payment processing, and other technology service providers. Rest assured, these parties are bound by our instructions and only access, process, or store Personal Data as necessary for their duties.
• Business Transfers: In the event of strategic transactions like reorganization or transition to another service provider, your Personal Data may be shared during the due diligence process and transferred to a successor or affiliate along with other assets.
• Government Authorities or Third Parties: We may disclose your Personal Data to government authorities, industry peers, or other third parties in compliance with the law. This includes situations where disclosure is necessary to fulfill legal obligations, protect our rights or property, prevent fraud or illegal activity, ensure product safety, or defend against legal claims.
• Affiliates Personal Data may be shared with our affiliates, entities that are under common control with Acute DoctorI, and operate by this Privacy Policy.
• Business Account Administrators: If you're part of the Acute Doctor Enterprise or business account, account administrators may access and manage your Acute Doctor account. Additionally, if you use your employer's email address to create an account, we may share certain account information with your employer or organization to facilitate business account management.
• Other Users and Third Parties: Certain features of our services allow you to share information with other users or third-party applications. For instance, you can share the Acute Doctor conversations via shared links or interact with third-party applications through custom actions.

We handle your Personal Data with care and respect, and any disclosure is conducted by applicable laws and regulations. Should you have any questions or concerns about how we handle your data, please feel free to reach out to us."

Retention of Your Personal Data

We prioritize the protection of your privacy and ensure that we retain your Personal Data only for as long as necessary to fulfill our service commitments or for other legitimate business purposes. These purposes may include resolving disputes, maintaining safety and security, or meeting legal obligations. The duration of data retention is determined by various factors, including:

• The specific purpose for which the data is processed, such as the provision of our Services.
• The volume, nature, and sensitivity of the data involved.
• Potential risks associated with unauthorized access or disclosure.
• Applicable legal requirements.

In some instances, the duration of data retention may be influenced by your personal settings. For instance, our Acute Doctor platform offers data controls allowing you to manage your chat history. By default your chat history is disabled, which means that your conversations will not be stored, and any new conversations will be permanently deleted after your usage of the system. For further details on data controls, please refer to our dedicated information page.

Your privacy and security are our top priorities, and we are committed to transparent and responsible data management practices. If you have any questions or concerns regarding the retention of your Personal Data, please do not hesitate to contact us."

Your Data Rights

We respect your rights regarding your Personal Data and strive to empower you with control over your information. You have the following statutory rights:

• Access: You have the right to access your Personal Data and understand how it is processed.
• Deletion: You can request the deletion of your Personal Data from our records.
• Rectification: You have the right to restrict how we process your Personal Data.
• Withdrawal of Consent: If we rely on your consent for processing, you can withdraw it at any time.
• Lodge a Complaint: You can complain to your local data protection authority.

Additionally, you have the right to object to certain types of processing:

• Direct Marketing: You can object to our processing of your Personal Data for direct marketing purposes.
• Legitimate Interests: You can object to how we process your Personal Data when it is based on our legitimate interests.

You can exercise these rights through your Acute Doctor account. If you encounter any difficulties, please submit your request through www.AcuteDoctor.com or contact us at [email protected]

Please note that these rights may be subject to limitations, such as if fulfilling your request would disclose Personal Data about another person or if we are required by law or have compelling legitimate interests to retain certain information.

We are committed to addressing any questions or concerns you may have. If you have unresolved complaints, you can contact the Swedish Data Protection Commissioner, the Information Commissioner's Office for Sweden, or the Federal Data Protection and Information Commissioner for Switzerland.

Accuracy Note: While our services aim to provide helpful responses, they generate predictions based on global medical databases. Therefore, we advise against solely relying on the factual accuracy of our model's output. If you notice inaccuracies, please reach out to us at [email protected] to request corrections. Please understand that due to the technical complexity of our models, we may not be able to correct every instance of inaccuracy. In such cases, you may request the removal of your Personal Data from the Acute Doctor's platform using our provided form.

For details on exercising your rights regarding data collected from the internet to train our models, please refer to this notice."

Children's Privacy

We prioritize the protection of children's privacy and want to ensure that our Services provide a safe environment for all users. Therefore, our Services are not intended for children under the age of 18, and we do not knowingly collect Personal Data from individuals in this age group.

If you believe that a child under 18 has inadvertently provided Personal Data to the Acute Doctor platform through our Services, please reach out to us at [email protected]. We take such reports seriously and will promptly investigate the matter. If necessary, we will take appropriate steps to delete any Personal Data associated with the child from our systems.

For users under the age of 18, parental or guardian permission is required to use our Services. We encourage parents and guardians to be actively involved in their children's online activities and to supervise their use of our Services.

Your trust and safety are of utmost importance to us, and we appreciate your cooperation in helping us maintain a secure and responsible online environment for all users."

Legal Grounds for Processing Your Personal Data

To ensure transparency and accountability in our data processing practices, we rely on the following legal bases:

• Purpose of Processing: Our primary goal is to provide and maintain high-quality Services for our users.
• Types of Personal Data Processed: Depending on the specific activity, we may process various types of Personal Data, including Account Information, User Content, Communication Information, and other relevant details. Additionally, we may collect Log Data, Usage Data, and Device Information, and utilize Cookies and Similar Technologies to enhance your experience.
• Legal Basis: We process your Personal Data based on the necessity to fulfill contractual obligations. For instance, when you interact with our Services and provide prompts, we process your data to generate appropriate responses as per our agreement with you.

We strive to ensure that your Personal Data is processed lawfully and ethically, and we are committed to maintaining the highest standards of data protection and privacy."

Legal Grounds for Processing Your Personal Data

To ensure transparency and accountability in our data processing practices, we rely on the following legal bases:

• Purpose of Processing: We aim to continuously enhance and innovate our Services while conducting valuable research.
• Types of Personal Data Processed: Depending on the specific activity, we may process various types of Personal Data, including Account Information, User Content, Communication Information, and other relevant details. Additionally, we may collect Data from Other Sources, Log Data, Usage Data, and Device Information, and utilize Cookies and Similar Technologies to improve your experience.
• Legal Basis: We process your Personal Data based on our legitimate interests, which also benefit third parties and society at large. This includes activities aimed at developing, enhancing, or promoting our Services, such as refining and advancing our models. For more information on this aspect, please refer to the provided link.

We are committed to responsible data handling practices and strive to ensure that your Personal Data is processed in a manner that respects your privacy and contributes positively to the advancement of our Services and broader societal interests."

Legal Grounds for Processing Your Personal Data

In ensuring transparency and integrity in our data handling practices, we rely on the following legal bases:

• Purpose of Processing: We aim to foster effective communication with you, including providing relevant information and updates about our Services and events.
• Types of Personal Data Processed: Depending on the specific activity, we may process various types of Personal Data, including Account Information, Communication Information, Social Media Information, and other pertinent details. Additionally, we may gather Log Data, Usage Data, and Device Information, and utilize Cookies and Similar Technologies to enhance your interaction with our Services.
• Legal Basis: We process your Personal Data under two primary legal bases:
• Performance of Contract: When we process your contact information to send you essential technical announcements or updates about our Services, we do so as part of our contractual obligations to you.
• Consent: For certain purposes, such as sending you specific forms of marketing communications, we seek your explicit consent. Your consent is essential for us to process your Personal Data for these defined purposes.

We are committed to safeguarding your privacy rights and ensuring that your Personal Data is processed in compliance with applicable laws and regulations. Should you have any questions or concerns regarding our data processing practices, please do not hesitate to reach out to us."

Legal Grounds for Processing Your Personal Data

In maintaining the integrity and security of our Services, we operate under the following legal bases:

• Purpose of Processing: Our foremost objective is to safeguard against fraud, criminal activity, and misuse of our Services, thereby ensuring the security of our systems and protecting our users.
• Types of Personal Data Processed: Depending on the specific activity, we may process various types of Personal Data, including Account Information, User Content, Communication Information, and other pertinent details. Additionally, we may utilize Data from Other Sources, Log Data, Usage Data, Device Information, Cookies, and Similar Technologies to fortify the security measures of our Services.
• Legal Basis: We rely on two primary legal bases for processing your Personal Data:
• Legal Obligation: Where required by law, we process your Personal Data to fulfill our legal obligations.
• Legitimate Interests: In instances where there isn't a specific legal obligation, we process your Personal Data to serve our legitimate interests as well as those of third parties. This includes activities aimed at safeguarding our Services from abuse, fraud, or security risks. For instance, we may collaborate with security partners to analyze and mitigate potential threats to our Services.

We are dedicated to upholding the highest standards of security and compliance in handling your Personal Data. Should you have any inquiries or require further clarification regarding our data processing practices, please feel free to reach out to us."

Legal Grounds for Processing Your Personal Data

In aligning with legal standards and ensuring the well-being of our users and stakeholders, we operate under the following legal bases:

• Purpose of Processing: Our primary aim is to fulfill legal obligations and safeguard the rights, privacy, safety, and property of our users, ourselves, our affiliates, and any relevant third parties.
• Types of Personal Data Processed: Depending on the specific activity, we may process various types of Personal Data, including Account Information, User Content, Communication Information, and other relevant details. Additionally, we may also utilize Data from Other Sources, Log Data, Usage Data, Device Information, Cookies, and Similar Technologies to effectively manage our operations.
• Legal Basis: We rely on two key legal bases for processing your Personal Data:
• Compliance with Legal Obligations: Where mandated by law, we process your Personal Data to fulfill our legal obligations. For instance, we may retain transaction information to meet record-keeping requirements.
• Legitimate Interests: In cases where there isn't a specific legal obligation, we process your Personal Data to serve our legitimate interests, as well as those of third parties and broader society. This includes activities aimed at protecting the rights, safety, and property of ourselves, our affiliates, users, and relevant third parties. For example, we analyze log data to detect and prevent fraud and abuse within our Services.

We are committed to maintaining transparency and integrity in our data processing practices. Should you have any questions or require further clarification regarding our approach to data processing, please don't hesitate to reach out to us."

Data Transfers:

Your privacy is paramount to us, and we take great care in handling your Personal Data, even when it needs to be transferred outside of the European Economic Area (EEA), Switzerland, or the UK.

In alignment with our Privacy Policy, we may transfer your Personal Data to recipients located in regions outside of the EEA, Switzerland, and the UK. It's important to note that these third countries may not provide the same level of data protection as your home country. However, we assure you that such transfers adhere strictly to applicable data protection laws.

To facilitate these transfers, we rely on various mechanisms endorsed by regulatory bodies. These include the European Commission’s adequacy decisions for certain countries and the utilization of Standard Contractual Clauses, as approved by the European Commission, along with any applicable country addenda.

If you wish to learn more about the specific safeguards we have in place or obtain a copy of relevant documentation, please don't hesitate to reach out to us at [email protected].

By utilizing our Services, you acknowledge and understand that your Personal Data may be processed and stored within our facilities and servers located in the United States. Additionally, it may be disclosed to our service providers and affiliates situated in other jurisdictions.

Your trust is of utmost importance to us, and we remain committed to upholding the highest standards of data protection and privacy across all aspects of our operations."

Updates to Our Privacy Policy

We believe in keeping you informed about any changes to our Privacy Policy. Therefore, we may occasionally update it to reflect any modifications in our practices. Rest assured, whenever we make changes, we'll promptly post the updated version on this page, unless specific legal requirements dictate otherwise.

How to Reach Us

Your questions and concerns matter to us. If you have any inquiries that haven't been addressed in this Privacy Policy, please don't hesitate to contact our support team. You can reach them by writing to us at [email protected] or using the contact information provided on the Contact Us page.

For matters specifically related to the processing of Personal Data, feel free to get in touch with our Data Protection Officer at [email protected]. Your privacy and peace of mind are our top priorities, and we're here to assist you every step of the way."

There are four sections to this privacy policy

• If You are a Provider.
• If You are a Patient or someone who connects to a Provider using the AcuteDoctor.com Service.
• If You are browsing this website as a guest.

We use Your Data to provide and improve the Service. By using the Service, you agree to the collection and use of information by this Privacy Policy. This Privacy Policy is maintained by the AcuteDoctor.com legal department.

Definitions

Regardless of how You use this website or the AcuteDoctor.com Service, this section defines certain terms that are used throughout this policy.

For this policy:

• "You" means the individual accessing or using the AcuteDoctor.com Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. You must be at least 18 years of age to use the Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AcuteDoctor.com
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a user can login or create an account to use the Service.
• Personal Data is any information that relates to an identified or identifiable individual.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing (among other things) the details of Your browsing history and/or connection information when using the Service.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, requestor IP address).
• The user is someone accessing the Website as a guest, a Provider, or a Patient.
• Protected Health Information (PHI) means any health-related information as defined by applicable law.

Terms specific to the AcuteDoctor.com products are:

• Service or AcuteDoctor.com Service refers to the AcuteDoctor.com software products accessible from the Website.
• Provider means a doctor, medical group provider, or other healthcare professional signed up as a “Provider” on the AcuteDoctor.com Service.
• Patient refers to an individual who is using the “Patient” component of the Service using AcuteDoctor.com.
• Account means a unique account created for You to access our Service or parts of our Service. This may also be referred to as Your Clinic
• Website refers to AcuteDoctor.com, accessible from http://AcuteDoctor.com
• Session is secure audio and/or video communication between the Patient and the Provider which is the key feature of the AcuteDoctor.com Service.
• Consultation Room is the web page that is seen by Patients before the beginning of a video session. The Provider may change the look and feel of the Consultation Room and upload Provider-specific content.
• Provider Link is the unique URL (web address) the Patient uses to enter the Provider’s Consultation Room before a Session.

Usage Data

Usage Data is collected automatically when accessing the Service and visiting this Website.

Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. However, this Usage Data is de-identified and anonymized, and not linked to a particular data. As such, it is not considered personal information; it is incidental to providing the Service.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device's unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit this Website or when You access the Service by or through a mobile device.

Cookie Policy

We use cookies and similar tracking technologies to track the activity on the Service and store certain information.

Any use of Cookies – or other tracking tools – by us or by the owners of third-party services used by us serves the purpose of providing the Service as requested by You. If You opt to disable all or certain cookies, your experience may be diminished and You may not be able to use the Service.

Please visit the AcuteDoctor.com Cookie Policy

Children’s Privacy

Our Service is not intended to be used by anyone under the age of 18. As the Services are self-administered and unmonitored by Us, it is up to both the Provider and Patient to ensure that only adults over 18 use the Services.

If You are a Medical Provider

This section applies only if You sign up and have been given access to a Provider account. Some features are not activated automatically and require explicit authorization by You.

Types of Data Collected

Personal Data

We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. In addition, anything else You provide in the Consultation Room will be seen by Patients when they “enter” the Consultation Room. Such information includes:

• Email address
• First name and last name
• Language
• Specialty*
• Position or Title*
• National Provider Identifier (NPI)*
• States licensed to practice*
• Mobile number*
• Country, phone number **

* This information is optional.

** Only required if using Stripe payment services; this information is not stored in the Service.

By using the Service, You allow Us to contact You by email regarding Service features, changes, maintenance, and other products that may be introduced from time to time. In addition, if You enable email notifications within the Service, we will send You an email notifying You that a Patient is waiting in the Consultation Room.

If You wish to be notified by text message that a Patient is waiting in the Consultation Room, You may optionally provide Your mobile number.

All Your data are processed in secure and HIPAA-compliant cloud services using HealthCare Blocks. This allows Us to focus on creating solutions where high security and privacy are enabled by default. We use industry-best security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of all Your data.

Single Sign-On

You may elect to log in to the AcuteDoctor.com Service via a third-party authentication service. This is called Single Sign-On (SSO) and means that You must first authenticate to that third-party identity provider before accessing the Service. Facebook and Google identity connectors are built into the Service for You to optionally use. Also, AcuteDoctor.com offers a custom feature whereby You may specify Your own SSO service.

By using SSO, You will be transferred to an authentication agent for that particular identity provider where Your login credentials (usually a name and password) are used to verify Your identity. AcuteDoctor.com does not have access to credentials used by a third-party identity provider. Once You have authenticated via SSO, a token is returned to Us indicating that Your identity has been verified and You will be granted access to the Service.

Invitations

You may invite Patients to Sessions by the following methods:

• Email sent by the Service
• Email sent by Your computer or smartphone email system
• Email sent by a web service (e.g., Gmail, Hotmail, etc…)
• Mobile text message
• Calendar

Any information You enter into the invitation will be used to create and send the message. Once that task is completed, the information is no longer used and is permanently deleted.

Screenshare

The Service provides a feature whereby You may share all or parts of Your computer screen with the Patient or You may request to view the Patient’s screen.

There are obvious privacy issues associated with sharing one’s screen. It is up to You to ensure that no sensitive or confidential information (other than that which the Patient is allowed to see) is viewable during the screen-sharing session.

Conversely, it is up to the Patient to ensure that there is no sensitive or confidential information on their screen before agreeing to the screen share.

Protected Health Information (PHI)

Although the AcuteDoctor.com Service is targeted on the healthcare community platform, no PHI is collected during the video conference between the Patient and the Medical Provider.

Any health or other sensitive information You discuss or share with Your Patient is encrypted over a secure channel using the SSL Internet protocol. AcuteDoctor.com will not, and is not, able to view the audio-video component of the Session.

File Transfer

If You choose to send a file to the Patient, that file will be automatically deleted from Our server 77 minutes after the transfer completes. Conversely, if a Patient sends You a file, it will be automatically deleted 21 minutes after the transfer completes.

Photo Capture

If You capture a photo of the Patient, that image will be sent securely and then destroyed after 17 minutes.

Chats

Any chats between medical providers and the Patient are temporarily stored in Your computer memory, not on AcuteDoctor.com servers. Your chat history stays after the Session ends so You may copy it to an internal system. Once the browser is closed, the chat history is permanently deleted.

Patient Payment Information

If medical providers choose to ask the Patient to pay during the Session, Medical providers may use the third-party Stripe credit card payment system or other payment services. Before requesting payment, Medical providers must set up a Stripe account in the settings section of Your Account. The Patient will receive a payment pop-up screen asking them to provide their name and credit card details. All credit card transactions are handled by Stripe and not by us.. AcuteDoctor.com does not capture or utilize any information entered in the payment pop-up screen. For more information, please visit https://stripe.com/

Service Payment Information

If You choose to upgrade the Service for a fee, You have the option to pay via the Stripe third-party credit card payment system. All credit card transactions are handled by Stripe. AcuteDoctor.com does not capture or utilize any information entered in the payment pop-up screen but does receive payment information from Stripe when the transaction is completed.

Teleconsent Appointment Consent Form

You may ask or require a Patient to sign a Teleconsent Appointment Consent Form. The purpose of the form is to convey what Telehealth communication is, Patient rights, and obligations for each party. AcuteDoctor.com provides a template form or, depending on Your Account type, You may upload Your form.

After the Patient signs the form, it should be downloaded by both You and Your Patient as it is not stored by the Service and will be permanently deleted.

Session Privacy

At any time during the Session, You may disable the audio, video, or both. Doing so may prevent effective communication with the Patient. However, there may be times when You wish to disable the audio or video for personal reasons.

You may terminate the Session at any time.

If You are a Patient

This section only applies if You have received a unique web link from a Provider and wish to communicate with the Provider by video conference using the Service. Some features are not activated automatically and require explicit authorization by You.

Types of Data Processed

Name to Enter Consultation Room

A Patient does not need an account or register with AcuteDoctor.com to use the Service. However, to have an account or to be registered on AcuteDoctor.com is optional and we recommend it to provide better and make our services easier.

A Provider will email or text You a Provider consultation link to enter the Consultation room. When You click on that link or respond, it will take You to the welcome screen and You will be asked to enter Your name and click a “Check-In” button.

Your name is only seen by the Provider and used for initial identification. There is no verification of the entry, nor is there a requirement that You use Your full name. Your name is used only for the current session and is not stored or otherwise used by the Service.

Session Privacy

At any time during the Session, You may disable the audio, video, or both. Doing so may prevent effective communication with the Provider. However, there may be times when You wish to disable the audio or video for personal reasons.

You may also terminate the Session at any time.

Protected Health Information (PHI)

Although the AcuteDoctor.com Service is targeted to the healthcare community, no PHI is collected during the Session between the Patient and Provider.

Any health or other sensitive information You discuss or send to the Provider is sent over a secure channel using the SSL Internet protocol.

File Transfer

If You choose to send a file to the Provider, that file will be sent securely and then destroyed after 17 minutes.

Photo Capture

If Your Provider chooses to capture a photo of You, that image will be sent securely and then destroyed after 17 minutes.

chats

Any chats between You and the Provider are temporarily stored in computer memory, not on AcuteDoctor.com services. Once the browser is closed, the chat history is permanently deleted.

Payment Information

If You choose to pay the Provider during the Session, a credit card authorization screen will pop up asking You to provide Your name and credit card details. All credit card transactions are handled by Stripe, a third party. AcuteDoctor.com does not capture or utilize any information You enter in the payment pop-up screen. For more information, please visit https://stripe.com/

Teleconsent Appointment Consent Form

Your Provider may ask You to sign a Teleconsent Appointment Consent Form. The purpose of the form is to inform You of what Telehealth communication is, and Your rights and obligations. You should read the form completely and not hesitate to ask Your Provider for any clarifications.

If You are required to sign the form, Your signature will be electronically captured by using Your mouse and be embedded in the form. The form may be downloaded by both You and Your Provider and is not stored by the Service.

Screenshare

The Service provides a feature whereby You may share all or part of Your computer screen with the Provider. You will be sent a message to confirm that You wish to share Your screen or a specific window.

There are obvious privacy issues associated with sharing one’s screen. It is up to You to ensure that no sensitive or confidential information (other than that which You wish to show the Provider) is viewable during the screen-sharing session.

For instance, if You do not wish the Provider to see Your email system or other open windows, it would be best to terminate those applications before the screen share.

If You are browsing this website as a guest

When perusing this AcuteDoctor.com website as a guest:

• We use cookies and track You for various reasons that include providing a better browsing experience (for example, unique device identifiers for advertising (Google Advertiser ID or IDFA) and tracking user behavior (knowing what pages You’ve visited).
• No personal data are collected or requested unless You specifically wish to contact us for information (such as pricing, demonstration, or chat).

Additional Terms

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service including monitoring the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You: with news, special offers, and general information about other goods, services, and events that We offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
• With Business Partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
• With other users: When you share personal information or otherwise interact in public areas (such as the AcuteDoctor.com community support, with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You, and view Your profile.

Legal basis of processing

We may process Personal Data relating to You if one of the following applies:

• You have given Your consent for one or more specific purposes. Note: Under some jurisdictions, We may be allowed to process Personal Data until You object to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
• provision of Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof;
• processing is necessary for compliance with a legal obligation to which We are subject;
• processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Us;
• processing is necessary for the legitimate interests pursued by the US or by a third party.

In any case, We will gladly help to clarify the specific legal basis that applies to the processing, and in particular, whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Retention of Your Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your Personal Data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices, and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The company will take all steps reasonably necessary to ensure that Your data are treated securely and by this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

How We Use the Information We Collect:

How and when We are expected to handle Your request

We will confirm receipt of Your verifiable request within 21 days and provide information about how We will process Your request.

We will respond to Your request within 45 days of its receipt. Should We need more time, We will explain to You the reasons why, and how much more time We need. In this regard, please note that We may take up to 90 days to fulfill Your request.

Our disclosure(s) will cover the preceding 12-month period.

Should We deny Your request, We will explain to You the reasons behind our denial.

We do not charge a fee to process or respond to Your verifiable request unless such request is manifestly unfounded or excessive. In such cases, We may charge a reasonable fee or refuse to act on the request. In either case, We will communicate our choices and explain their reasons.

Third-Parties used by AcuteDoctor.com

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

For a list of sub-processors and third parties, please sub-processors section.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, before the change becomes effective and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact us

By email: [email protected]

By phone (U.S. and Canada): +46-722 789 789

Copyright

This website and its content are under copyright by AcuteDoctor.com – © AcuteDoctor.com 2024. All rights reserved.

Any third-party redistribution of part or all of the contents of this site in any form is prohibited. This includes the source code of AcuteDoctor.com, all written content, visual representations of graphics, sounds, content, and videos displayed as part of the site.

You may not, except with our written permission, distribute or commercially exploit the content of AcuteDoctor.com. You may not transmit it or store it on any other website.